Shipping Policy
Shipping Information
At IZELLY, we are proud to offer FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched once it is handed off to our shipping carrier and is in transit to your designated address. During peak seasons and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time for your package is based on the transit time after your order has been dispatched. This timeframe can vary depending on your location. Here are the estimated delivery times for various regions:
🇺🇸 United States: 6-12 business days
🇨🇦 Canada: 7-14 business days
🇬🇧 United Kingdom: 7-14 business days
🇦🇺 Australia: 10-20 business days
🌍 Rest of the World: 15-30 business days
Please be aware that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates, which are beyond our control. For international shipments, unexpected customs delays may also extend delivery times.
Order Changes and Accurate Shipping Details
It is your responsibility to ensure that your shipping details are accurate and complete at checkout. Incomplete or incorrect information may result in delays or cancellation of your order. If our system detects address issues, our customer support team will email you to verify your details within 3 business days of your order. If we do not receive a response, we reserve the right to cancel your order.
If you notice any errors in your shipping information, please email us at contact@izelly.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee adjustments after this timeframe.
Delayed Delivery
We understand that timely delivery is important to you, and we strive to ship all orders promptly. However, please note that delays may occur due to circumstances outside our control, such as severe weather or transportation disruptions. We will work with our courier partners to ensure your package is delivered as quickly as possible.
Additionally, unforeseen issues like product availability, address verification, or payment processing delays may affect your order. If we encounter any problems, we will notify you promptly.
Please understand that IZELLY is not liable for delays caused by external factors, and we cannot guarantee exact delivery dates. However, we will keep you updated on your order status and assist in resolving any issues that arise.
Lost or Stolen Packages
We know how frustrating it can be to deal with lost or stolen packages. Once we hand over your package to our courier partners, it is outside our control. If your package is lost or stolen, please contact us at contact@izelly.com, and we will do our best to assist you.
We recommend contacting the courier company directly to file a claim for lost or stolen packages, as they typically have a claims process. We will also follow up with the courier on your behalf to provide updates.
Please note that IZELLY is not responsible for lost or stolen packages during shipping, and such incidents fall outside our refund policy. However, we will help resolve the issue, and if the package cannot be found, we may offer a replacement based on the circumstances. In some cases, the courier may locate and deliver your package. If not found, we suggest filing a police report.
Shipping Policy Changes
IZELLY reserves the right to modify or update this Shipping Policy at any time without prior notice. It is your responsibility to review the most recent version before making a purchase.
By purchasing and using IZELLY products, you accept this Shipping Policy and any future modifications. We encourage you to periodically review this policy to stay informed about any changes. If you have any questions or concerns about our Shipping Policy, please don’t hesitate to contact us.